At IG’s Heaven, we are committed to delivering high-quality products and exceptional service to our valued customers. However, we understand that there may be occasions where a return or exchange is necessary. Please review the following guidelines to ensure a smooth return process:
Eligibility for Returns and Exchanges:
- Perishable Goods: Perishable goods are not eligible for returns or exchanges unless they are received damaged, defective, or if the wrong item is delivered.
- Timeframe: Eligible items must be returned within 14 days of the original purchase date.
- Condition: To qualify for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. You must also provide the original receipt.
- Customized Items: Personalized or custom-made items are not eligible for return or exchange unless they are damaged or defective upon arrival.
Return Shipping:
- Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
- Recommendation: We advise using a trackable shipping method and purchasing shipping insurance for your return package. IG\’s Heaven is not liable for lost or damaged return shipments.
How to Request a Return or Refund:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt.
- Evidence: We may require photographic evidence of the damage or defect to expedite the resolution process.
- Resolution: Depending on the circumstances, we will offer a replacement, a refund, or store credit for the value of the item.
For all return inquiries or to initiate a return, please contact us via email at contact@igsheaventheoriginal.com. Our customer service team will guide you through the return process and address any concerns you may have.
Thank you for choosing IG’s Heaven. We appreciate your business and strive to ensure your satisfaction with every purchase.